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Search results for “service differentation”
Global CRM Study: The state of CRM and guest data management
09/05/2019
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3:51:26 PM
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Personalization is the path to better guest relations.
Hotels in China dig deep to evaluate what makes data an asset
08/05/2019
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4:59:49 PM
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The result-oriented approach is starting to stand out as hotels are now assessing ways to use insights, both via automation for digital touchpoints as well as equipping their staff at a property level, to serve their guests better.
Amadeus addresses four converging trends to sustain its edge
08/09/2019
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6:31:36 PM
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Consumer channels, distribution integration, merchandising and emerging technologies are shaking up the travel sector.
Airbnb pads out corporate offering with Urbandoor acquisition
08/06/2019
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2:19:50 PM
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The plan going forward is to make Urbandoor’s longer-term listings bookable through Airbnb.
Why don’t luxury hotel brands truly differentiate?
06/18/2019
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6:29:45 PM
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Why not focusing on strengthening existing brands, or even lowering their number, and make them unequivocally distinguishable?
TravelSky signs five-year deal with ATPCO for pricing and retailing content
06/12/2019
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11:02:06 AM
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Largest GDS in Asia will integrate Routehappy Rich Content, Amenities, UTAs, and UPAs, further broadening the reach of retailing content throughout Asia.
Spotlight on NDC around the world
05/27/2019
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11:19:17 AM
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To help drive the NDC conversation further, Ian Heywood, Global Head of New Distribution at Travelport, shares regional highlights on NDC from around the world.
Accor Hotels holds 10.2% and Ctrip holds 7.5% equity of Huazhu
04/22/2019
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6:10:46 PM
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As of December 31, 2018, Huazhu operated 4,230 hotels in China with hotel network covered 403 cities in 32 provinces and municipalities across China.
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